To file a claim on your insurance policy, you'll need to contact Uinsure directly to best assist you with the claim process and notify the underwriters.
- Have your policy number and any relevant documents ready.
- Provide as much information about the incident as you can.
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Report theft to the police first and ask them for a crime reference number.
Uinsure has a dedicated customer team available to assist you.
| Claims Line | 0344 844 3844 |
You can view the claims process booklet here:
Here's a more detailed breakdown:
1. Contact Uinsure:
- You can start the claims process by contacting Uinsure by calling their customer team.
- For home emergency claims, there's a separate 24/7 helpline.
2. Provide Information:
- Have your policy number readily available.
- Be prepared to provide details about the incident, including the date, time, and nature of the event.
- If it's a theft, you'll need a crime reference number from the police.
- Gather any supporting documents, such as photos or videos, that can help illustrate the damage or incident.
3. Submit a Claim Form:
- Uinsure may have an online claim form you can fill out.
- You might also need to submit supporting documents, depending on the nature of the claim.
4. Claim Assessment:
- Uinsure may send a surveyor to assess any damage.
- They will review your claim and supporting information to determine whether your claim is valid.
5. Claim Settlement:
- If your claim is accepted, you'll be informed of the outcome and how your claim will be settled.
- You may receive a payment or have repairs arranged, depending on your policy and the nature of the claim.
Important Tips:
- Take pictures and / or videos to support your claim as this can help to show damage and may even speed up your claim. Act quickly when reporting the incident, as delays can sometimes affect the claim process.
- Keep records of all communications with Uinsure.
- If you are unhappy with how your complaint is handled, you can contact the Financial Ombudsman Service